PayPal // Global Brand Refresh

Global Refresh? Super exciting! Unfortunately, it’s also super confidential...

If you’d like to see it, please reach out at to say hello and I’ll send you a password to unlock a hidden, exclusive PayPal Global Brand Refresh page. But as a preview, I’ll include a few creative elements below and you can read about my role on the team. 

My Role at PayPal: 
  • Brand Team Creative Director (Copy); 1 year freelance contract

  • Helped lead a Global Brand Refresh, including new Brand Voice & Tone and developed a comprehensive Writing Style Guide with input from the internal DIE&B team, Corporate Comms, Product, and Marketing

  • Directed training sessions with nearly every internal department and dozens of partner agencies; worked hand-in-hand with agencies on the development of countless social, digital, email,and video campaigns

  • Worked alongside partner agencies to develop additional global guidelines: social media, motion, photography, and campaign platforms + holiday toolkits

  • Led Transcreation / Translation of Brand Guidelines and Writing Style Guide into European markets

  • Wrote and developed Messaging Frameworks for Consumer and Enterprise segments of core PayPal business

  • Writing/Terminology Analysis with Brand Strategy/Architecture team on updates to subsidiary brands: PayPal Honey, PayPal Braintree, Xoom by PayPal, PayPal USD (cryptocurrency); plus internal PayPal groups: Employment Resource Groups (ERGs), PayPal University, PayPal Careers

  • Oversaw website redesigns/updates across .com, newsroom, investor relations, about us, careers, and internal swag store

  • Part of internal creative SWAT team for fast-moving projects: PayPal Votes, Hurricane Ian, PR Crisis, etc. 


Head of Brand Marketing Strategy + Branding: Emanuele Madeddu

ECD Brand Team: Keith Anderson

GCD Brand Team: Jen Stern
CD Brand Team (AD) // Enterprise Segment: Page Kishiyama
CD Brand Team (AD) // Consumer Segment: Jean-Baptise Vieille
Director Global Brand Creative Production: Howie Howell
Global Integrated Brand Producer, Marketing: Jason Pelton
Senior Program & Project Management: Yvonne Resendez
Director Brand Strategy // Brand Naming & Architecture: Carol Cho
Brand Strategy Lead: Nicole Cillette
Agencies: Gretel // Media Monks // Swift